Privacy Policy

1. Introduction

Aelia Suites ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a reservation with us. Our property is located in Akrotiri Village, Santorini 847 00, Greece, and we operate in compliance with the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number
• Reservation Details: Check-in/check-out dates, number of guests, suite preference, special requests
• Payment Information: Billing details (processed securely; we do not store card data)
• Communications: Messages you send us via our contact form or email
• Technical Data: IP address, browser type, pages visited (via analytics)

3. How We Use Your Information

We use your personal information to:

• Process and manage your reservation
• Communicate with you about your booking or inquiry
• Send booking confirmations, receipts, and pre-arrival information
• Improve our services and website experience
• Comply with legal obligations (e.g., Greek tourism regulations requiring guest registration)
• Respond to your questions and requests

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual necessity: To fulfill your reservation
• Legitimate interests: To operate and improve our business
• Legal obligation: To comply with Greek and EU law
• Consent: For marketing communications (where applicable)

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Booking platforms: Airbnb, Booking.com, and similar services when you book through them
• Payment processors: For secure payment processing
• Greek authorities: As required by law (e.g., tourist police registration)
• Service providers: Companies that help us operate our business, bound by confidentiality obligations

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by Greek and EU law. Reservation records are typically retained for 5 years for accounting and legal compliance purposes.

7. Your Rights (GDPR)

As an EU/EEA resident, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (where legally permitted)
• Restrict or object to processing
• Data portability
• Lodge a complaint with the Hellenic Data Protection Authority (HDPA)

To exercise these rights, please contact us at info@aeliasantorini.com.

8. Cookies

Our website uses analytics cookies (via Vercel Analytics) to understand how visitors use our site. These cookies collect anonymized data and do not identify you personally. You can disable cookies in your browser settings at any time.

9. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: